Devoted to Managers and those that seek to improve their management skills

There has been a saying that I've heard of throughout the years that I agree with and live by: You can't do as much short-term as you think, and you can do much more in the long-term than you would believe.

I think this is a great motto to live by and gives you the right checks and balances.

In the area of management and business ownership, I think this is probably one of the most critical factors that determines the success of a department or company.

One of the great decisions and responsibilities a manager has is to manage the expectations of the workplace. It is a critical skill and necessity. You really need to watch it when someone is beginning to create unrealistic expectations, whether it is from employees or those over you.

As a business leader, how resilient are you? Is it an increasing burden and load to be able to bounce back from glitches, problems, unexpected hours, employee disipline among many other things? One of the insights that studies and experience... Continue Reading

There are some companies that I have worked with, especially in the retail sector, that I have went round and round with concerning one specific issue: what takes precedence, a live customer standing right in front of you, or someone... Continue Reading

On another blog I write for, I mention a lot about creating sites that are "user-friendly"...it made me think of applying that same concept to us as managers. For example, one of the characteristics of a user-friendly website is that... Continue Reading

Lifestyle continues to be the number one concern of the great majority of workers in the western world. Even among business owners it is far and away the biggest reason for being in business in the first place. In a... Continue Reading

The lowest form of leadership is one that is bestowed by title. How many times have you seen one of the worse possible decisions of putting the wrong person in a leadership position? Everyone but the one appointing the individual... Continue Reading

Great businesses are always founded upon a great vision. Great managers will know what it is the company exists for and have a clear idea of where it needs to go and how they fit into the plan and purpose.... Continue Reading

Sometimes it is hard to pinpoint what it is that makes a great leader. At times we hear so much about the traits, behaviors and ability to motivate that make certain individuals great leaders, that it makes someone think that... Continue Reading

When going into a new management position, there are certain things you can do to not only make it smooth for you and the company, but can give you an excellent start to build upon. Once you are hired, start... Continue Reading

Here is a story where technology, and the area of self-service, convenience and what I call 'mass-customization', has really performed extraordinarily well in a historically frustrating experience for the end-users. When I refer to 'mass-customization' I refer to the empowering... Continue Reading

Last post we talked about listening. Now we must take a look at what it really is. Listening doesn't mean that you sit taking in the words of someone and then as soon as their done talking to you, walk... Continue Reading

It is my experience that a great majority of large problems can be resolved in the workplace through the simple, yet powerful art of listening. Listening is one of those attributes that separates average managers from great ones. When I... Continue Reading

Have you ever noticed when many businesses get their feedback from customers, and the executives communicate it to their workers, the great majority of time it talks about the failures of employees in relationship to the customer. This is... Continue Reading

I am reminded of a story that Warren Buffett talks about in the area of buying businesses as investments: “I guess I had too much inclination originally to buy mediocre, or worse than mediocre, businesses at a very cheap... Continue Reading

One of most talked about business issues that is repeated endlessly over and over again is the ubiquitous "poor customer service." All the talk in the world will do nothing about this unless there is something very specific,  that is part... Continue Reading

Managers and business leaders will all have to come to grips with the stress and tension that will inevitably come with the job. While techniques to ease the tension are available and need to be used, we still must keep... Continue Reading

One of the great complaints and frustrations of managers I have heard throughout the years has been the lack of motivation of employees. Have you ever had this problem? Now think for a minute, what is it that employees work... Continue Reading

There is a lot of stuff floating around these days concerning the idea that when it comes to the vision of a business and where it should go, managers or executives should center on getting their employees involved in... Continue Reading

In its raw form, management consists of nothing else than motivation people. To bring the supposed and endless "new thing" into the mix is more a fallacy and fantasy then a reality. When a manager is seeking out information, strategies,... Continue Reading

AL SCHELL Courier-Post - Employees make final preparations at the Mount Laurel location before last Sunday's debut, when about 800 people were waiting for the 70th Wegmans store to open. a How would like the opening of one of your... Continue Reading