Devoted to Managers and those that seek to improve their management skills

Norman Bodek wrote a great post a few days ago concerning the great value that our employees give us if we’ll only learn how to tap into it.

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He tells an inspiring story of taking a walk through a manufacturing plant for the purpose of discovering ways to achieve zero defects.

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This is how he tells us he did the job:

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“I simply went over to one operator after another and asked,”What defects have been recently found from this operation?"  I also asked them to give me examples.   Amazingly, information and examples poured out.  Since I teach Quick and Easy Kaizen I asked them to write each problem down on our Kaizen form; then I asked them to suggest ways to eliminate those defects and ideas poured forth.”