Devoted to Managers and those that seek to improve their management skills

One of the underlying foundations of customer service is communication. Without communication, like any relationship, there is build-up to the point of explosion. Blogs, along with a number of strengths, is one of the great open lines of communication available for a company and its customers.

One of the disciplines that a blog can add to a company is the opening up of its culture. What is the natural instinct of any human being when something goes wrong? It is the temptation to hide it; to cover it up.

A blog helps a company to avoid this approach by the very nature of what a blog is - a conversation.

In contrast to closing off lines of communication, blogs that are for the purpose of customer service allow a back and forth flow that allows a release of buildup and things being fixed quickly so that everybody is happy.

Steve Pavlina wrote what I thought was a fun thought to attempt in loosening up the workplace. I know that in the pressure of everyday work life, there is a real need to let lose once in a while and... Continue Reading

I know that there are times when we hear of some marketing tricks of the trade that seem repetitious, but be careful in your business if you’re not implementing some of these techniques. You’d be surprised at how many... Continue Reading

Many managers and business owners believe that a continuous influx of large amounts of money is the answer to business or department problems. The same thing happens with employees as the thought is that getting more employees will solve... Continue Reading

I remember one of my mentors talking to me about how to properly look at growing a business, management and financial goals. What was revealed to me I have held for many years and not let go. a He... Continue Reading

We here a lot of talk in the media about what is called a “living wage.” What that is of course no one can say. It’s really a socialist’s last gasp at trying to centrally control the economy and... Continue Reading

According to a study by IBM Business Consulting Services, a great majority of the top corporate CEOs in the world plan on making radical changes within their companies over the next couple of years.  a Two thirds of the... Continue Reading

I guess I still get baffled from time to time and caught off guard when I continually come across a story about the obvious importance of management being about people. a In reference to project management, there is obviously... Continue Reading

Those of us who grew up on the Jetsons cartoon series, had dreams that by time we grew up that we would be living in that dream world. a While we aren’t running around in hover-cars yet, there are... Continue Reading

We read a lot about cross training our employees so that if something happens someone else will be able to step into their place without there being too much of a loss of quality and quantity of production. a... Continue Reading

Companies are continually bringing new and innovative products and services to market. How you respond and how quickly could be the determining factor in whether your business, service or product line survives. a You’ve probably read about the buzzwords... Continue Reading

Do you ever wonder how it is that a number of people who had little or no capital are able to start or grow a business and be fantastically successful? Here are two strategies that can help you launch... Continue Reading

There is only one question you have to ask yourself if you’re a small business owner: Are you spending more time working in your business or on your business? The answer could be the difference between success and failure. ... Continue Reading

In was announced today that Verizon is the first national carrier to offer encryption protection for the transmission of email. a “Echoworx announced that Verizon Online introduced a new e-mail security product for small businesses that encrypts e-mail messages to... Continue Reading

Blake Snow at joystiq reports on the upcoming expansion pack for the Sims 2 game. It is a game that challenges your management skills; and looks like a blast.  a Here what he had to say:  a “Now aspiring... Continue Reading

It doesn’t matter what size your business is: people love promotions that offer up huge potential prizes to be won. Many small businesses think that this domain belongs only to the big companies. They couldn’t be further from the... Continue Reading

One of the key responsibilities of a manager, team leader, or business owner is to completely understand the USP of the company and whatever challenges come their way; they are to be solved within the context of that purpose.... Continue Reading

Once you understand that there is a problem that must be solved and you face that problem head on as far as acknowledging that it is there, then you can start looking for solutions to that problem. a Probably... Continue Reading

When putting together a team, whether it be for a specific problem or more vision or encouragement, there are a few characteristics you want to look for. a First of all keep this thought in mind as you think... Continue Reading

What was the end result of all of this? The result was that I was able to successfully fill the position that he was currently in, move him to one that he loves and thrives in, and kept an... Continue Reading