Devoted to Managers and those that seek to improve their management skills

We all read about the fight that certain special interest groups along with the union thugs wage against Wal-Mart. Do you want to know something? It's a joke. You know why? Because the customer is king!

What does that have to do with anything? The customers that endlessly walk into Wal-Mart stores and vote with their dollars, are the ones that have created Wal-Mart. Sure, there was the original vision of Sam Walton as he tuned into the desires and wants of people in the consumer goods market, and he was obviously right on, but the customers that responded to his vision, are the ones that created Wal-Mart.

Recently Wal-Mart CEO Lee Scott said that Wal-Mart(WMT) Stores Inc. won't capitulate to their opponents who have determined that Wal-Mart is too big. Too big for what? Who are these screwballs that are playing God?

They still don't get it. They still don't even have the foggiest idea of what a free market means. What the free market means, as I said, is that the customer is the final vote. And guess what? Whether you like it or not, they have spoken. Case closed. The only time this will change is if the customer votes with their dollars somewhere else.

One of the things we have to watch in our customer service strategy is its consistency. This is one of the reasons I love to use Wegmans stores and their service as an example to hold up. Wegman's has been... Continue Reading

Bill Swanson   a Having a management team that flows and blends together, is one of the most crucial elements to business success. How can there be a close guarantee that they will fit in to the current team? How... Continue Reading

Southwest Airlines(LUV) is always inspiring, thought provoking and plain fun to read about. Recently they developed an initiative Southwest recently gathered people from its in-flight, ground, maintenance, and dispatch operations. For six months they met for 10 hours a week,... Continue Reading

An area where I think the metaphor of an orchestra director fitting the manager, is when you identify and direct your employees' expertise. It is a worthwhile exercise to go over the history of your employees in their files once in a... Continue Reading

Sometimes we can be so overwhelmed by the things swirling around our businesses or departments, that we can really lose sight of things that are going on in relationship to the big picture. Here is a simple tool you... Continue Reading

Lifestyle continues to be the number one concern of the great majority of workers in the western world. Even among business owners it is far and away the biggest reason for being in business in the first place. In a... Continue Reading

Sometimes it is hard to pinpoint what it is that makes a great leader. At times we hear so much about the traits, behaviors and ability to motivate that make certain individuals great leaders, that it makes someone think that... Continue Reading

Here is a story where technology, and the area of self-service, convenience and what I call 'mass-customization', has really performed extraordinarily well in a historically frustrating experience for the end-users. When I refer to 'mass-customization' I refer to the empowering... Continue Reading

In his annual letter to Berkshire Hathaway shareholders, Warren Buffett gave out his usual advice that was simple, to-the-point and invaluable. This is what he had to say about maintaining a competitive position in the marketplace: "Every day, in countless... Continue Reading

I found a neat idea on the cool business ideas blog that I wanted to pass on to you. It has a lot of great examples of what I believe is an excellent marketing campaign. According to the founders of... Continue Reading

Peter Drucker in his book The Effective Executive wrote on page 2 concerning the difference between a knowledge worker and a manual laborer. It is interesting to note that how he describes the differences is extraordinary in how it applies... Continue Reading

Fard Johnmar my colleague here at Knowmoremedia, wrote about a post concerning a doctor and a blogger that I want to point out some truths about. Here is what he says: Last week, Toby Bloomberg posted an interesting story about... Continue Reading

I've read recently about companies looking for strategies to overcome the TIVO generation's ability to block out commercials. I know that a number of companies have been talking about strategies that cause the viewer to slow down their devices to... Continue Reading

With the advent of blogging, it has provided some great opportunities to stand out from the crowd. Real estate has always been a game of searching for new clients by walking a lot and knocking on doors. Along with that... Continue Reading

One of the great uses of technology has become the empowerment it gives managers and technicians to communicate and handle any problem, on the spot and in real time. There is nothing more irritating to a customer than setting aside... Continue Reading

I know that in a number of companies the attitude of owners or top level managment is that they think that employees should simply be thankful for a job and paycheck. But to remain competitive and to keep your employees... Continue Reading

While there has been talk over the years concerning the possibility that small business is creating more jobs than big business, I haven't heard too much concerning some of the other aspects that small business have going for it. In... Continue Reading

Jeff CornwallDirector of the Belmont UniversityCenter for Entrepreneurship a a The director of the Belmont University Center for Entrepreneurship, Jeff Cornwall, used the recent success of their basketball team, entering the NCAA men's basketball tournament for their first time... Continue Reading

The true secret to business success is the ability to spot trends ahead of the other people seeking to know them. One of the keys to this is the ability to peer into perceptions people have of themselves concerning what... Continue Reading