Customer Focus Archives

Nov29
How Much has the Internet Really Changed Retail?
Now that people can do price checks across the Internet in a fairly quick and easy manner, it makes you wonder what all this will lead to for brick and mortar retailers. At this time it's not too much of...
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Oct22
The "Open Content Alliance" and the Benefit of Competition
The "Open Content Alliance" is an initiative by libraries to offer their books to be scanned online and presented in digital form. Other organizations like Google (GOOG), Microsoft (MSFT) and Yahoo (YHOO) have already been pursuing this field in hopes of... Continue Reading
Oct18
Aimpromote Helps You Manage Your Customers Better
Sponsored Review Business managers now have a great tool to aid them in managing their customers better. Aimpromote is made to help businesses take the pain out of managing customers, sales and the sales process. Managers and sales managers are... Continue Reading
Oct12
Craig Newmark and Focusing on Your Primary Business
In an interview on the freakonomics blog, Craig Newmark the founder of Craigslist and Jim Buckmaster its CEO, were asked a question on making more money for the purpose of donating it to non-profits, charities or other causes.I like their... Continue Reading
Oct 6
Managing and our Core Customer: Lessons for Garth Brooks and Miley Cyrus
Any business is dependent on its success from its core customer base. The majority of decisions we make should be connected to making sure they're served well above anything else.The "Best of Both Worlds" tour by Hannah Montana star Miley... Continue Reading
Oct 2
McDonald's Tremendous Success with Monopoly Game Promotion
The way McDonalds, (MCD) has managed their popular Monopoly Game promotion has brought extraordinary results for the company.They've begun their newest promotion this year, and it looks like it'll be as big a hit as ever.On average, over the last... Continue Reading
 


Miami International Airport Enlists Walt Disney Co. for Customer Service Training
Managing Your High-end Customers
The power of Human Touch in Customer Service
Customers Driving Marketplace Innovation and Demand
Why community service can help a business
Walmart's Stephen Quinn on how to manage customer touch points
Empathy for people is needed more than ever
The Times Co. and Time Inc. selling some major assets or the difference between niche and general marketing
Bill Ford shows great leadership
Execution and detail
Starbucks - The new economic indicator?
15 insights into understanding the difference between business foundations and technology
Retail Trends that won't go away!
Will you burnout on customer service?
It's all about the Experience
Training and rate of company growth are keys to company service excellence
Consumers abandon you in droves because of poor Customer Service
Managing your office telephone policy
Competition is good for you
Duncan Bannatyne and the power of trends
Are the real customer service problems systemic?
Empowering your Customer - or say hello to your new partner
Con Edison's failing their customers - they don't care
The fickle trap of business success
Edward Jones ranked highest in full-service customer satisfaction
More Customers demand self-service options
Home Depot's customer service plan: Employee Payoffs - will it work?
Customer service Must Be Consistent
The power of being flexible
Customer service and high gas prices
Dig deep and hit the Motherlode
AT&T global survey shows importance of Network Convergence
The importance of the "Value Chain" in your business
Dell trying to differentiate through its call centers
Managing your parking lot
Online and Offline aren't that different in this area
Learning from customer's questions
Kayak: One of America's Hottest New Companies
Why customer service is so hard
Why business owners spread the word about your offerings

Customer Focus Archives

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