ManagersRealm: Customer Focus Archives

Customer Focus Archives

Jul11	Who says you can't get something for nothing? Free Slurpee Day at 7/11 Gary Bourgeault July 11, 2008 Know More: Customer Focus 7 11, 7 eleven, 7/11 free slurpee day, 711, free slurpee day, free slurpees, slurpee Customers at 7-Eleven have a nice surprise today as it celebrates its 81st birthday on July 11 by offering up free Slurpees at its participating stores.This continues what has become an annual tradition at the 7-Eleven stores, and will go... Continue Reading Posted at 2:16 PM \| Permalink \| Comments
Nov29	How Much has the Internet Really Changed Retail? Gary Bourgeault November 29, 2007 Now that people can do price checks across the Internet in a fairly quick and easy manner, it makes you wonder what all this will lead to for brick and mortar retailers. At this time it's not too much of... Continue Reading Posted at 3:24 PM \| Permalink \| Comments
Oct22	The "Open Content Alliance" and the Benefit of Competition Gary Bourgeault October 22, 2007 The "Open Content Alliance" is an initiative by libraries to offer their books to be scanned online and presented in digital form. Other organizations like Google (GOOG), Microsoft (MSFT) and Yahoo (YHOO) have already been pursuing this field in hopes of... Continue Reading Posted at 2:40 PM \| Permalink \| Comments
Oct18	Aimpromote Helps You Manage Your Customers Better Gary Bourgeault October 18, 2007 Sponsored Review Business managers now have a great tool to aid them in managing their customers better. Aimpromote is made to help businesses take the pain out of managing customers, sales and the sales process. Managers and sales managers are... Continue Reading Posted at 1:46 PM \| Permalink \| Comments
Oct12	Craig Newmark and Focusing on Your Primary Business Gary Bourgeault October 12, 2007 In an interview on the freakonomics blog, Craig Newmark the founder of Craigslist and Jim Buckmaster its CEO, were asked a question on making more money for the purpose of donating it to non-profits, charities or other causes.I like their... Continue Reading Posted at 1:28 PM \| Permalink \| Comments
Oct 6	Managing and our Core Customer: Lessons for Garth Brooks and Miley Cyrus Gary Bourgeault October 6, 2007 Any business is dependent on its success from its core customer base. The majority of decisions we make should be connected to making sure they're served well above anything else.The "Best of Both Worlds" tour by Hannah Montana star Miley... Continue Reading Posted at 3:35 PM \| Permalink \| Comments
	McDonald's Tremendous Success with Monopoly Game Promotion Miami International Airport Enlists Walt Disney Co. for Customer Service Training Managing Your High-end Customers The power of Human Touch in Customer Service Customers Driving Marketplace Innovation and Demand Why community service can help a business Walmart's Stephen Quinn on how to manage customer touch points Empathy for people is needed more than ever The Times Co. and Time Inc. selling some major assets or the difference between niche and general marketing Bill Ford shows great leadership Execution and detail Starbucks - The new economic indicator? 15 insights into understanding the difference between business foundations and technology Retail Trends that won't go away! Will you burnout on customer service? It's all about the Experience Training and rate of company growth are keys to company service excellence Consumers abandon you in droves because of poor Customer Service Managing your office telephone policy Competition is good for you Duncan Bannatyne and the power of trends Are the real customer service problems systemic? Empowering your Customer - or say hello to your new partner Con Edison's failing their customers - they don't care The fickle trap of business success Edward Jones ranked highest in full-service customer satisfaction More Customers demand self-service options Home Depot's customer service plan: Employee Payoffs - will it work? Customer service Must Be Consistent The power of being flexible Customer service and high gas prices Dig deep and hit the Motherlode AT&T global survey shows importance of Network Convergence The importance of the "Value Chain" in your business Dell trying to differentiate through its call centers Managing your parking lot Online and Offline aren't that different in this area Learning from customer's questions Kayak: One of America's Hottest New Companies Why customer service is so hard

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