Continuing on with our look at management lessons Roger Ailes learned from his colleague and friend, Chet Collier, we'll now look at what he feels was his most important job in relating to his people.
The first thing Ailes said he learned to do was he had to protect his people and make them look good. We have to understand that this is the entertainment industry and the workers were the ones that came under criticism.
We have to also consider that our people will also be under constant observation in their jobs as well. If we protect our people and make them look good, they'll pay us back a hundredfold.
That's the second point Ailes said he learned from Collier, that they'll never let you down because they'll look out for themselves. The reason is because they're in the public eye and being exposed.
The majority of people in a business will be exposed to the public in some way, which means they are constantly being observed and open to criticism.
We must stand behind them, unless they do something outrageous that can't be fixed. Other than that, the rule holds. If we hire the right people for the right reasons in the beginning, we won't have too much problem having confidence in our people, and won't have to do too much backtracking and fixing problems based on poor behavior.
When the recent issue concerning a woman not being allowed to board a Southwest Airlines' (LUV) plane because of her attire, I never once heard Southwest Airlines leadership attack their people or the decision that was made (although she was eventually let on the plane).
Don't think that didn't resonate with their people and didn't score big points with their workforce.
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