For Mary Kay, the Golden Rule was a practical guide to conducting one's business affairs.
The golden rule states that we should do to other people what we would want done to ourselves. For a lot of people in business, this is too simple to be a legitimate guide. Mary Kay would have none of that. She absolutely lived this rule out.
What can one say about this that can add to it? Not much really. The best that can be done is to encourage one another that it is absolutely true and necessary to success in any area of life; including business.
If we would take this rule and look at ways to apply it in all aspects of our businesses, it would revolutionize them. Sure, ideas and thoughts can arise from there that can handle various and numerous challenges, but the basis of the saying is the key to that happening successfully.
Promote this idea in every area and ask our people for answers that would be meaningful to any of our customers, and we would find revolutionary answers to difficult questions.
What treating others as we would want to be treated does, is put us in their place and allows us to empathize with their concerns. It gets rid of any type of bureacracy and rules and forces us to think of customers alone. When that happens it generates a freeflow of ideas that can be surprising to those participating.
Try it sometime. Just ask your people to let everything go and think of the end user of your product or service in all areas of the business. In every area I'll bet answers will come that will help to answer and solve problems in some cases you didn't even know you had.
Thinking of how we can treat those we serve like ourselves brings it down to us and how we feel. When that happens something arises that initiates responses that can be surprising, satisfying, and in the end - profitable. The Golden Rule is powerful.
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