Managers muddle - leaders inspire. Leaders are people who inspire with clear vision of how things can be done better. "What we are looking for are leaders at every level who can energize, excite and inspire rather than enervate, depress, and control."
The question will usually arise in our minds when we hear comments like Welch made above on how do practical problems get taken care of if we don't intercede.
I think most of that answer must come from the beginning of the hiring itself. When we hire someone there should be something in place where the purpose and vision of the company is laid out and understood completely.
From there, the way things are done in the company should be taught so there is in general a comprehensive understanding of the processess the company employs to serve the vision.
A lot of control seems to be practiced by business management because there are huge lacks in the above mentioned training. If there is not great training within a company, it makes a manager have to be a continual babysitter to ensure that things are done right. The problem isn't always that a person in management is a controlling type; although it obviously could be that.
But overall, I think it's a lack of having a great training program in place that can not only frustrate our people who don't know how to handle situations that arise, but frustrate managers as well, who rather than have more of an inspirational role, are relegated to taking care of issues that should have been understood before a worker is even put into their position.
Managers can be controllers in many cases, because the lack of training forces them to have to continually intervene where they never should have had to. The result is instead of energizing, exciting and inspiring, they have to continually watch over people in a way that can discourage those people, while removing the real value that someone in management should have to a company.
A great training program can remove a lot of these problems from the beginning. While it won't deal with the problem of controlling types of people, it will deal with problems of control that are systemic to a business. Great training takes care of most of this.
Other Jack Welch Resources:
Jack Welch's advice to MIT Sloan students
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