"We treat our people like royalty. If you honor and serve the people who work for you, they will honor and serve you."
Here we have again the continuing theme that all the great managers we talk about at managersrealm have: the desire to treat their people great!
The thing that large numbers of business leaders still don't get is this is the basic building block and foundation to a great company. When I say "basic," I mean that in the strongest sense, not in a limited way that it could be taken as.
People that have been treated great in companies through the years have proven over and over again that they will return the favor many times over.
They will go above and beyond the call of duty to bring the company a good name. Customers will rave about the company because the way workers are treated is filtered down to them. Workers treated like this always end up treating others the same way.
We looked at that recently in another post where we talked about business being far more about people than it is about products and services. What a business offers to customers is a prop around which we interact with our customers and workers.
It's in those relationships that the core and heart of a business is really found; the products and services are simply what is exchanged within those relationships.
Mary Kay Ash completely understood this as well with her company. It was always about people for her, and she did treat them like royalty, and they paid her back with the success the company has to this day.
Other Mary Kay Resources:
Sponsored link: The outsourcing every manager requires - Tampa Locksmith
Comment Preview