No matter how busy you are, you must take time to make the other person feel important.
In the hustle and bustle of doing business, so many times the real purpose of a business is forgotten. I'm not talking about the specific purpose of the company here, as important as that is, I'm talking about people.
No matter what type of work-related issues come up or customer needs, it's always connected to people. The great majority of problems in business would be handled if we center on the importance of the person we're communicating with.
It's amazing to see how processes can quickly become the most important part of a business as people are relegated to secondary status.
I've talked with managers of huge companies about this and for some it just won't sink in. All they can see is a set of practical things that need to be taken care of without regard to people.
There have been times when managers will tell their people they aren't doing their job when they were actually serving customers. All the manager could see were some things that needed to be put up and taken care of in spite of the number one priority of taking care of a customer being the reason some of the things weren't done.
It seems to me that businesses will continue to struggle when leaders don't take the time to make their people feel important. When people feel important and cared for, those types of problems are minimal because they will do a lot for you without even having to be asked.
With customers it's the same way. Make them feel listened to and important and most of the large problems will be diffused before they even have a chance to become big.
We should never be too busy to take care of these things. The great managers have always known and acted in this way. People are No. 1, everything else is below this. Mary Kay made it her aim to ensure that this was part of her way of life. When she was with you, you always felt important and listened to.
Other Mary Kay Resources:
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