"No matter how busy you are, you must take time to make the other person feel important."
In a variety of ways throughout her life, Mary Kay always came back to her belief in making people feel important. It wasn't a side issue that was part of a strategy, but a way of life that needed to be embraced in her eyes.
For her being busy could never be an excuse for not making a customer or worker feel important.
Many of our businesses these days have such a focus on taking care of the minutia, that they forget the human side of the equation - something far more important for success than anything else we face.
While this doesn't mean that we don't take time to do the practicals of our business or job, it does mean that we must ferociously protect our time in a way that allows us to show how important our people are to us. This is the type of thing that fills the organization with an attitude that touches the lives of the people we serve.
The very basis for Mary Kay building her company was to encourage women especially to feel important and successful in their lives. It's been wildly successful and confirms her important, foundational outlook on what really matters to people.
Other Mary Kay Resources:
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