"The success is much, much deeper than just dollars and cents and buildings and assets. The real success of our Company is measured to me in the lives that have been touched and given hope."
Mary Kay was talking about the company she built when making the statement above. We talked a little recently on how Warren Buffett views "goodwill" in a company. Here we have the way Mary Kay viewed it. We hear similar words concerning talking of assets, which covers the money and buildings she was talking about.
If we business leaders and managers could really understand that what makes a company what it is, isn't the eventual outward results of what the company produces, we would be able to hold to that which has made the company great, rather than looking at the "monuments" we build to show forth our success.
While there can at times be a need to build certain types of structures when doing specific business, that structure isn't what impresses people to the point of keeping doing business with you. It's what's behind that structure that allowed you to build it in the first place that counts.
Many times successful business leaders erect their huge building to tell the world how great they are, and in doing that, forget what it is that made them great in the first place. It isn't the big building you built that makes a business great. The majority of people don't care about that type of thing.
With Mary Kay, she knew what it was that made the company what it was, and it wasn't assets or buildings, it was the underlying reason she got in business in the first place, which was to touch women's lives and give them hope. The rest was simply the result of keeping to that purpose.
That's what real goodwill in a company is that cannot be measured by money and physical structures alone. All of that can disappear, but if we remain true to what we exist for, that will always bring success: both financially and in being true to ourselves.
Other Mary Kay Resources:
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