When we have people that have enough performance issues that it begins to eat too much into our time, we need to take several steps to ensure that we get the job done efficiently and fairly.
Richard Calo, vice president of workforce relations at International Business Machines recently commented on how you must balance your time between the employees that are independent and those that are needy.
"If you spend too much time in either camp, you're not doing your job. Spend the requisite amount of time with your good folks helping them get better. When you get to the folks who really have performance issues, take a more disciplined approach. Go to the meetings with objectives that are clearly understood. Take the employee rationale out of the equation and focus only on business objectives and what their results are. Then it becomes an objective discussion rather than an emotional one."
This is great advice to me. How many times have you talked to a worker that attempts to tell you the same story over and over again to convince or explain to you? They can eat up a ton of your time without getting anything accomplished and finalized.
When you take the focus off of them and onto objectives, then it doesn take away the emotional, subjective side and forces the communication to be about something away from being personal. Make it personal and you might as well sit down for a prolonged emotional battle that has no end.
Making sure the conversation stays on business objectives guides the conversation into what really needs to talked about and accomplished in the first place.
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