One of the great truths concerning management is that what you do is followed much more than what you say. To put it another way; what you do is what you say. People don't just listen to words, but they also listen to actions. Actions are a form of communication that is taken in far more than verbal communication.
This is one of the reasons why we as managers need to take a look at ourselves from time to time to make sure we're following that which we want others to do. When we do, our verbal communication becomes much more powerful and effective.
How many of us look at someone that doesn't live what they say and find the words empty and void of power. On the other hand, think of the times we've watched someone in action over time and their actions line up with their words. We pay much more attention to the things they say than we do the other.
This doesn't necessarily mean that everyone will agree with you and do everything perfectly just how you want; but it means that what you say will be received with respect and honest consideration and feedback because you are looked upon as one that lives it.
People skills aren't only about talking clearly and with a good attitude, they begin with communicating through our actions. Those that do this are far more successful with bringing people to the way things need to be done than those managers that think they're above doing it because they are now in a position of authority.
Have you found this to be true in your experience?
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