A recent survey revealed that one of the most important skills that any boss can have is the ability to nurture interpersonal relationships.
This doesn't mean that we are to be everybody's buddy. It means that there is a sense and reality within workers that has been proven through the way that we treat them, that they can come to you with anything and know that it will be listened to an heard.
Most decent people know that they can't get their way in everything and there has to be give and take in any human interaction. They know that they are not going to be agreed with or actions taken on every whim they have.
What they need is to know that they have absolutely been heard; that what they've said is being taken into serious consideration.
Nurturing this takes time and consistency. We must make it one of our great priorities to make this happen between us and our employees.
Do this and our employees will give us back far more than we could ask of them.
What has happened when you've found this type of mutual respect in the workplace?
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