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Jul30
Give thanks and appreciation the right way

awards.jpgOne of the best ways to keep great employees and to get them engaged in the purpose of the company is to learn numerous ways to show them recognition and appreciation.

As we talked about recently, "It's a thousand little things, it's in the details." Yet it's not drudgery, boring or just another thing to do. It can be great fun and satisfying. 

David Sturt, executive vice president of O.C. Tanner says that "It's simple, employers stand to lose employees. Research shows that the number one reason people leave their jobs is because they don't feel appreciated." 

He also added that "It's everyone's responsibility to show appreciation," said Sturt. "It is up to everyone from managers to employees, employees to managers and peers to peers. The little things employees do every day are the ingredients to a company's success, and therefore, effective, ongoing motivation for employees is critical."

There are two things I can think of from my experience to think about here:

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Jul29
Duncan Bannatyne and the power of trends
When talking about what has made him successful, Duncan Bannatyne, one of the UK's greatest entrepreneurs, talks about one of his secrets that has brought him a £168m fortune. According to Bannatyne, it's easy and as simple as understanding what is... Continue Reading
Jul28
A Great American business success story
Mark Bialek / Associated Press a In coming across an inspiring story about an American factory, I couldn't help wanting to share the story of the company with you. It's a story about a manufacturing company named Armstrong International; a... Continue Reading
Jul27
5 mistakes new business owners make
In an article by thestreet.com concerning five entrepreneurs and the things they learned on the way to success, they offered five of the biggest mistakes they made at the beginning of running their businesses. Here is what they said were... Continue Reading
Jul26
Are the real customer service problems systemic?
In reading and researching a lot of problems related to customer service, there is one that we really need to take a hard look at: complexity of products and services offered. When I have read the numerous customer service issues... Continue Reading
A view of the coming health-care crisis
Getty Images a The mud is being slung everywhere. Mayor attacking the local chamber of commerce, tax hikes on businesses,utility rate hikes, pointing of fingers, special task forces and union concessions; that's the world that is already beginning to be... Continue Reading
Jul25
Empowering your Customer - or say hello to your new partner
In our current state of business, we have come to the place where we must embrace our customers as partners. This isn't something we must start thinking about in the future sometime; it is already upon us big time. Think... Continue Reading
Jul24
Inspiration from Tour de France winners
Credit: USA Cycling Floyd Landis a Floyd Landis, the newest winner of the Tour de France, has followed some of his fellow American riders by doing it with having to overcome great obstacles. Greg Lamond, years ago, did it... Continue Reading
Jul22
Employer Incentives To Change Employee Health Behavior
In a recent Wall Street Journal/Harris Poll, it was shown that the public is changing its attitude about paying higher health insurance rates for people that live unhealthy lifestyles. This should be considered a great opportunity for human resource departments... Continue Reading
Jul21
Con Edison's failing their customers - they don't care
In one of the most bizarre stories I've heard in awhile, Con Edison employees were caught on tape sitting around doing nothing in the midst of tremendous power problems. According to this report, "Five Con Edison workers in two vans... Continue Reading
Management lessons from contact centers
In a recent study concerning best practices and effectiveness in a contact center, it was found that it takes not only incentives but the right kind of incentives to not only motivate performance, but also to determine that type of... Continue Reading
Jul20
Wal-Mart (WMT) wins big battle in Court
A federal judge ruled that a reckless Maryland law, created for the sole purpose of attempting to control Wal-Mart (WMT) as a company, was illegal, and struck it down. Judge J. Frederick Motz of U.S. District Court in Baltimore found... Continue Reading
A huge corporate blogging blunder!
Any manager or business owner that expects success has to understand the importance of knowing what business they are in. whenever new discoveries or technologies come around that can aid that purpose, it must be embraced and used to enhance... Continue Reading
Jul19
Two simple business success strategies
In talking about a local bank that had great profits and low overhead, Kevin Stirtz talks about the two simple things they did to be one of the highest performing banks in the region. The first decision they made was... Continue Reading
The Challenge of becoming a commodity
A recent post I wrote at anothe blog talks about the marketing research business and some of its problems. With the steady growth of online reasearch, it has created tremendous price pressure that is affecting the entire industry. It is... Continue Reading
Jul18
Facing a deadline you can't meet
Just like anything else in life, there are times when we can get addicted to something. In the case of deadlines, this can be especially true. Here is one way that you can help yourself and the team to identify,... Continue Reading
Jul17
The fickle trap of business success
The time when we have the greatest illusions and delusions concerning the success of our businesses is when we are the most successful. I remember when I was a money manager, I would always talk to people about the time... Continue Reading
3 Reasons to Communicate in writing
We hear a lot about defensive management when people always talk about leaving a paper trail. Usually the purpose is in case you need to take some action, you will have proof that the event and communication about was dealt... Continue Reading
Do you nurture interpersonal relationships with your employees?
A recent survey revealed that one of the most important skills that any boss can have is the ability to nurture interpersonal relationships. This doesn't mean that we are to be everybody's buddy. It means that there is a sense... Continue Reading
Jul16
We must understand internal versus external operations
In any successful business you need two types of people: the visionary and the one who makes sure the vision is executed. Neither does any good without out the other. Even if your a business of one, these two concepts... Continue Reading
Jul15
Get rid of fear in your business
Probably the greatest hindrance to innovation is fear. When a business encourages or tolerates a culture of fear, it's basically dramtically reducing it's creative and innovative potential. Because the very nature of innovation implies doing something not done before, its... Continue Reading
Recent study show good HR equals increased growth
According to a recent Gevity (GVHR) study, knowing how to manage your employees well results in great benefits. I know it sounds obvious but not that many companies get this yet. This particular study was conducted by an associate professor... Continue Reading
Jul14
The secret of understanding futurists
One of the things we all like to do is read or listen to predictions of the future. Some call them trends, fads, or insights. How are we to interact with these suppositions? Do we just take them in as... Continue Reading
Jul13
Edward Jones ranked highest in full-service customer satisfaction
According to a J.D. Power study, Edward Jones is tops in customer satisfaction for the second year in a row. BusinessWeek said: "J.D. Power & Associates' Full-Service Investor Satisfaction Study, which was released on July 10, surveyed 5,064 clients in... Continue Reading
Employers concerned over skilled worker shortage
In a recent study by Randstad, an Atlanta-based global staffing firm, it showed that almost 75 percent of employers, noting that 83 million baby boomers are getting ready to retire, were concerned about a shortage of skilled workers. Over 40... Continue Reading
Six Apart offers new Blogging Enterprise Tool
Six Apart has announced that it is introducing a new blogging product in the United States, that is designed for enterprise use. Calling it Movable Type Enterprise, it is expected to be a great way for companies to get a... Continue Reading
Simplicity and Customer Service: A lesson from Dell
Under fire for horrible customer service, Dell (DELL) is responding by say it will "simplify" its computer prices for consumers and small businesses. Part of the strategy will include cutting back on an enormous array of mail-in rebates for its... Continue Reading
Jul11
How to work for change!
One of the questions that many people in management ask is concerning how they can make things change for the better when they aren't in the position to make final decisions. There are two things to consider when asking that... Continue Reading
Jul10
What is a Team?
Most of the time when we think of a team, we immediately think of some type of official organizational creation to do a specific job. While that's not necessarily untrue, it's not the whole picture. The minute anybody within a... Continue Reading
Jul 9
Letting go and trust are the same thing
When we hear a lot about motivating employees, there are all sorts of ideas thrown around concerning how to do it. All sorts of carrots to be offered to keep them moving. The first and greatest motivator is the vision... Continue Reading
Jul 8
Do your workers hate "training?"
Training should be one of the "killer apps" of any company today. Not too many take a lot of time to bother with it, and some barely at all. It's somewhat looked upon as something to occasionally do because others... Continue Reading
Getting a great employee back on track quickly!
There are times that, for a number of reasons, employees that are usually very reliable and can be counted on in almost any situation, suddenly start losing their edge and their work isn't what it usually is. When you notice... Continue Reading
Jul 7
How to prepare for the coming employee crisis - Part Two
In talking about employee retention and desires, we see that we are already facing fierce competition for available resources and it is gradually going to get tougher in the next 20 years. Here are more insights into what we need... Continue Reading
How to prepare for the coming employee crisis
One of the nagging problems with relationships between employees and business is the misunderstanding of what employees really want or don't want out of their jobs. Human Resource professional, Kevin Horseman, Deloitte’s Manager of Human Capital Consulting gave a number... Continue Reading
Do this before accepting a promotion
All management positions are not created equal. If you are offered an opportunity for advancement, make sure you look at the whole picture before plunging in. One of the biggest keys to protecting yourself is to look at the turnover... Continue Reading
Jul 6
Two interview tips to find real answers
One of the unfortunate side effects of the information age is that you can find out about anything and it can be accessed somewhere at anytime. This is especially true of the interviewing process. People will search out how the... Continue Reading
Jul 5
Heatwave in Britain uncovers bad management practices
With an unusual heatwave hitting Britain and over a third of British employees working in offices not having air conditioning, British firms have seen productivity falling by almost 25%. Along with drop in productivity, it has also put a real... Continue Reading
Managing the Semco way - part 3
With all of the talk about the Semco management style, the question remains: how does it affect the bottom line? According to the company figures - fantastic. First, Semler says that all of the numerous company operations have three common... Continue Reading
Jul 3
Managing the Semco way - Part 2
When we talk about true empowerment of employees and a company like Semco, how does it all keep from becoming chaotic and dysfunctional? Just like other companies like Whole Foods and Southwest Airlines, when no one's put in charge, employees... Continue Reading
Jul 2
Managing the Semco way
a                                                                                                                                                                                      a Have you ever heard of Ricardo Semler? He's the Brazilian that has completely redefined "business as usual." He is considered a corporate rebel who does what all the corporate, bureaucratic conformists say... Continue Reading
Jul 1
How to minimize mistakes - Or should you?
Maybe you're sweating as you know there is a big day ahead of you. It's grand opening day and in an hour people will be coming through your doors. Every possible scenario of what could go wrong is running like... Continue Reading

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