« How to ask the right question to motivate your employees | Main | Preventing breakdowns in your business »

Jun10
Keeping employees equals keeping customers

keeping employees.jpgWhen your business or department starts to grow, retaining your employess will eventually become "your job." When you keep your good employees, you keep your good customers. They work together hand-in-hand.

A saying that is easy to remember and understand concerning this is be “slow to hire” and “quicker to fire.” This is a statement that we need to experiencially embrace in our strategies.

How long should we go through the hiring process? The answer is: As long as it takes! How about the firing process, how long should we take to handle that? As quickly as possible. If someone doesn't work out, there is nothing you will be able to do to change the situation. Learn from it and go on. Businesses can't afford to take on people as projects; it's not the place for someone putting their life together.

Hiring right in the first place always takes care of the majority of problems right on the front end, rather than invite them into the company and have to deal with them there.

On the side of the great employees you get, it will be increasingly the main job of a manager to do anything within their power to keep them. Make it your aim to serve them any way you can, and you'll find that they'll produce even more for the customers, you and the company.

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« How to ask the right question to motivate your employees | Main | Preventing breakdowns in your business »

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