There are times when our reaction to events will determine the type of manager and person we will be. When something happens at work that triggers strong emotions in you, it is what you do with them that will determine your effectiveness on the job.
When emotions do come up, immediately try to find the source of them. I know that it's not always easy, but something is triggering them.
Second, it is best not to respond to these emotions at all. When you have that chance to take a deep breath and think for a minute, it will give you time to calm down and work things through.
With myself many times I find out that something that happened or was done was simply the way somebody else had responded to me at one time that was negative and had a bad influence upon me. It's like it's being relived without knowing that it's being relived until the situation is thought through.
The thing to learn is that these events will be triggered sometime in our management career. The emotions aren't wrong, but how you respond to them will determine your effectiveness as a manager.
Do the emotions that come out trigger you to do impulsive and rash behaviors? Think things through before you make any decisions and trigger events that end up causing more problems than there was originally there.
Letting your emotions rule your decision-making is like driving a car and not knowing where you're going. You just get in a drive. Managers can't afford to be directionless and respond to situations with no self-control.
The answer is to never make major decisions while in a high emotional state. Calm down and think things through and you'll find yourself a person in control of events rather than people or events controlling you.
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