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May 9
Managing Unpredictability

unpredictability.jpgHow can we manage the unpredictable when there is no way to know the future? How can we even prepare for it as a business? It really isn't as difficult as it sounds.

The first and major step in managing the unknown is to thoroughly understand the business you're in. I've talked about it before how you must be able to describe the business you're in with a few words. Within that context is where you build your management strategies.

The bottom line is that the better you know your business and where you want to take it, the better prepared you will be for the big surprises that may come your way and what to watch for.

There is a lot to this area, but let's look at one vital area for most types of businesses: upturns and downturns.

If you are in a business or period of time where there is a lot of volatility, you need to look ahead and plan for each contingency. This is one way you can be prepared for an uncertain future. For the most part huge business swings go one way or the other.

Do you have plans in place for each one? Or do you think you can just wing it?

You have to understand something about business and management in this area: Too fast of growth can sometimes kill a business as fast as losing a lot of customers can.

Back to the preparing for either contingency. If you look at your overall purpose for being a business and the growth strategies you have in place, you can from there plan two different scenarios if either one goes up or down in a big way. This may sound odd to you, but this is a way that you can predict the future, in the sense that you are ready and prepared for which way things may go. You won't be caught floundering.

But like we talked about earlier, you must understand your business thoroughly and what is happening out in the world that could affect what is happening. To not have a plan is bad enough. To have a plan and misread what is happening is worse if you implement the wrong strategy. Nonetheless, having plans in place for huge swings and keeping your eye on what is happening will have you ready to manage whichever way things may go.
 
This is not just guesswork and gut feelings but putting together ideas and asking the right questions, and then putting those ideas to the test with the proper analysis of the numbers and hard data. This combination will give you an understanding of how to set up your plan.

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