What a lot of people don't know concerning customer service is that many times it is business policies themselves that cause more problems than anything else.
In a retail setting a great problem that always arises is that customers are considered intruders rather than the reason the business exists in the first place.
What causes this mentality? Usually company policy. Let me say first though, that you do occasionally get the wrong person for the job who projects themselves as outward and friendly and you find out that once they're on the floor interacting with customers, they are anything but friendly. But I'm not talking about that here.
The thing that happens with customer service is that the company has to receive product, put the product on the sales floor and make sure the product is on the shelve when it's almost out. In other words, all of this has to be done while attempting to service the customer.
