When it comes to the issue of being a great manager, one can read and hear about so many discussions that it becomes really impossible to put together something coherent to grab hold of.
Yet there are some management traits that tend to stick out through all of it: vision, self-discipline, persistence and passion to name a few. These of course are all worth looking at and improving, but when things at a company get tough, they may not be the things that determine the success of battling those hard issues.
One of the key ingredients that is missing from this mixture is the type of person the manager is; especially in how they have empathized with their employees throughout their tenure.
Now when I say empathy, I am thinking of two things: One is the more objective side, which takes in and understands what it is that your employees, competitors, suppliers and customers are going through. This is indispensible in determining the directions your decisions will take. This is more the hard side of empathy.
The other side of empathy, the softer side, embraces more your employees than anybody else. If you have truly cared about them in a real way, the great majority will stick by your side and go through the tough time with you. In general, employees will be extremely loyal to those who they know have helped to take care of them through the years. This can also be true of vendors and partners who can lend you a hand if needed in a tight situation.
It is just good management and business to care about people in a real way.
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