On another blog I write for, I mention a lot about creating sites that are "user-friendly"...it made me think of applying that same concept to us as managers.
For example, one of the characteristics of a user-friendly website is that it is easy to know what is wanted of the viewer. In your everyday conversations with your employees are you clear and easy to understand in what you are communicating? Does the way you communicate offer opportunities for those you are talking to to get into further discussion? Or do you simply talk and shut things off completely?
Another aspect of a good website is its consistancy from page to page. Visitors don't have to learn all over again what the design is and where to find what they are looking for with each click. How about you? Are you considered consistant day-to-day by your employees. Do they know who it is that is showing up every day?
Consumer-friendly websites also give acknowledgement when they take an action. Do you give your workers feedback in response to different situations, or are you silent and leave them wondering if they are doing things right or not?
How about personal information? Do you remember your workers names, spouses, family, or their interests? Do you think about those things in your daily interactions with them, and ask them about it?
Just like with online marketing and the need to be customer-focused and user-friendly, so do managers need to take the focus away from themselves and apply it toward those that are in their care.
Sponsored link: The outsourcing every manager requires - Tampa Locksmith
Comment Preview