Can you as a manager or ownerleave the business and know that there will be a high performance that will occur whether you are there or not? If you don't have this confidence, you have a problem. And that problem is trust.
We all want high performance out of our employees and for them to succeed. The foundation for that kind of performance is trust. If that isn't the foundation that the rest of the plan is built upon, then you will forever be dealing with symptoms rather than the causes of problem.
Does this mean that the purpose of the business is secondary? No! What it means is that unless you are a one person operation, the foundation for implementing your plan is the trust you have in your employees.
A lot of people seem to get confused when these issues are brought up. This is the bottom line: anybody can make someone do something through sheer force-of-will and dominate through fear, but however you communicate to your employees will go through them and touch the customer. I've seen it over and over again.
When you fly on a Southwest Airline plain, there is nothing fake there; it is real. That's what I'm talking about. How and what you convey to your employees is how it works out to your customers. You know how a Southwest Airline employee is treated, whether they tell you or not; it is shown.
Now if you don't trust your employees then you must not trust the means you use to train them. Otherwise where would your mistrust come from? If you have great training and attitude, then what is there to be concerned with as far as your employees go. Let them at the customers, the business will do great.
It's not hard to get this concept, it's really easy: build up the confidence of the individual and don't use fear as the motivator or operating style. Once that is done you will be on your way to building a culture of trust in you company, and it will pay huge dividends for you, your employees and your customers.
Sponsored link: The outsourcing every manager requires - Tampa Locksmith
Comment Preview