To learn some of the qualities that having a strong customer satisfaction result requires, look to Siemens who is No. 1 in IMV ServiceTrak Modalities and Overall Manufacturer Ratings.
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Demonstrating its resolute commitment to customer satisfaction, Siemens Medical Solutions led the industry in the 2005 ServiceTrak(TM) Imaging All Systems report. They were rewarded as No. 1 concerning overall manufacturer performance; even better than that their customers gave them the highest rankings in 22 out of 33 service categories.
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Take a look at this input their customers gave them and think of ways that you can improve your company’s performance from them:
Their customers rated them high in how they dealt with support issues over the phone.
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When they made commitments they would meet them.
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In handling the problems themselves as far as diagnosing them and then solving the problem remotely they were tops.
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They would complete all of the diagnostics and emergency repairs in a timely manner.
In other words they were earning the trust of their customers. Their dedication to understanding the problem and dealing with it in a timely matter, regardless of where it was geographically, has propelled this company to the top of its class. Embrace this type of commitment and your company will do the same!
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