Touchpaper today launched a new product portfolio underlining the company's IT Business Management (ITBM) strategy and its vision for an ITBM enabled organization where the IT and customer service departments measure themselves against the strategic and operational goals of the business. Aimed at commercial and government organizations, the Touchpaper ITBM suite is available today through the company's direct sales channels and via its international network of Value Added Reseller (VAR) partners. The new Touchpaper ITBM solution is already deployed at more than ten Touchpaper customer sites worldwide.
David M. Coyle, Research Director, Gartner commented: "IT organizations must have the confidence to make key decisions on new technology if they are to move from being a business contributor and play a central role in the future of business strategy. A business oriented IT Service Management solution is essential in providing excellent service and support to customers and also leads the way in improving the effectiveness, efficiency, security and pro-active use of technology to drive growth, revenue, customer satisfaction, governance and best practices."
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Specifically, Touchpaper's ITBM suite can help deliver projects that drive business growth and value; meet customer needs and pre-defined levels of service; achieve governance and regulatory compliance; link business and IT strategies, plans and relationships; demonstrate the business value of IT; apply metrics to IT; budget and manage IT spending; foster change in business processes and manage risk.
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Here are several of the features that are offered in the suite:
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-- A single, user friendly, "smart" interface accessible through multiple formats (e.g. PC, Internet, PDA)
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-- A highly modular, cost effective solution, choose the options you need and add more as requirements change and grow
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-- Been designed to be fast to implement with tailorable out of the box functionality
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-- Been designed to support ITIL and other best-practice frameworks with flexible implementation options
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-- Customer service requirements at the core
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-- A Single process engine to facilitate consistent decision making, auditing and use of best practices
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The long-term goal of Touchpaper has been to design each ITBM module so that it will support Information Technology Infrastructure Library (ITIL) and COBIT and other established best practices.
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All of the trade procedure requirements of the ITBM suite are met, including those that Sarbanes-Oxley, Six Sigma, FoIA, and GLBA demand.
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