Those of you who use Microsoft products in your business now have a new online resource to use for technical support.
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A Microsoft executive announced that they will begin an eight-country introduction of this latest set of online resources.
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This new service is called Small Business Plus, is the company’s response to customer need for better opportunity to get support and service concerning various small business products.
The nice thing about this is that it can be customized according to the information that you provide when you sign up for the service. This can be accessed through the
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It is available right now to customers from the US, Australia, UK and Canada. Germanywill get it on January 30, the Netherlands on the January 31, and Italy on February 1.
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You can sign up for it free. By supplying all the information about your company, you can get access to a self-service environment where you can get answers to the common issues concerning software, service packs, patches, and webcasts that you may need help with. Of course it is customized based upon the information you provide at signup.
You will be given the opportunity to talk with live reps for quick advice on products, but if it goes on for a while you will be prompted that you will have to pay for more service. That support can be purchased through Small Business Expert said Doug Leland, general manager for small business at Microsoft's Worldwide Small and Midsize Solutions and Partner Group.
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