Devoted to Managers and those that seek to improve their management skills

People have asked me through the years of practical steps to take that can result in hiring the type of people you want to work for you. There are those who we've talked about recently whose main attributes that were desired were having a good attitude and being teachable.

Of course we can't get the right answers if we're not asking the right questions. That is one of the tools that we need as managers is to know the right questions to ask of those who are going to make such a great impact upon our business - whether it is for better or worse.

I came across a site that gives some great questions to ask and what those questions are trying to find out about the candidate. Here are several of those questions:

Tell me about the last time you broke the rules to serve a customer in need. (flexibility; judgment)

Tell me how you recently used humor to diffuse a tense situation. [fun]

What’s the most important thing you have learned in the last six months? What new skills, knowledge or experience have you gained? [willingness and ability to learn]

Tell me about the last time you asked someone for feedback. What did you do with that information? [willingness to be coached]

Tell me about the last time you had to work with others to accomplish a critical result. What did you do? [collaboration]

These are several questions that Kevin and Jackie Freiberg offer as guidance to finding great people. Take these and use them in part of your interviewing arsenal, and they will lead you to terrific results.